Terms and Conditions for Removals Highbury

These Terms and Conditions set out the basis on which removals services are provided by us to customers booking a house move, flat move, office relocation or related domestic and commercial transport service. By confirming a booking, you agree to these terms, which apply to every removal service we arrange, including loading, transport, unloading and any agreed ancillary services. Please read them carefully before making a booking.

These terms are written for customers using a professional removals service in the UK and are intended to be fair, clear and legally compliant. They explain how bookings are made, how prices are calculated, what happens if plans change, and how responsibility is allocated if issues arise during a move. They also set out important rules on waste handling and applicable law.

Where we use the expressions “we”, “us” or “our”, we mean the service provider carrying out the removal work. Where we use “you” or “your”, we mean the customer making the booking or any person authorised to act on the customer’s behalf. These terms apply whether the booking is made for a single item, a full property move or a partial relocation.

All services are supplied subject to availability and to the information you provide at the time of enquiry. If your move requires special handling, parking arrangements, storage, disassembly, packing materials, access planning or timed collection, this must be disclosed before the booking is confirmed. Failure to give accurate information may affect the price, timing or performance of the service. We may refuse or amend a booking if the information supplied is incomplete, misleading or materially different from the actual job.

Booking process begins when you request a quotation or schedule a move. A quote may be based on inventory, property type, floor access, vehicle access, distance, labour time and any additional services requested. Quotes are generally valid for a limited period and may change if the scope of work changes. A booking is only confirmed once we accept your request and, where required, receive any deposit or written confirmation agreed in advance.

It is your responsibility to check all booking details carefully, including date, addresses, inventory, access restrictions and any agreed extras. Please ensure that the name on the booking, contact details and property information are correct. If you are booking on behalf of another person, you warrant that you have authority to do so and that the customer will comply with these terms.

On the day of the move, you must ensure that the premises are accessible and that the goods to be moved are ready for loading unless we have agreed packing or preparation as part of the service. Delays caused by missing keys, restricted access, parking problems, incorrect information or the absence of an authorised person may result in additional charges. We may also need to amend the schedule if conditions at collection or delivery differ from those described during booking.

Payments must be made in accordance with the quotation, invoice or booking confirmation issued to you. Unless otherwise stated, prices are based on the agreed scope of work and may include labour, transport and standard equipment. Additional charges may apply for waiting time, congestion, parking penalties, long carries, stairs, lifts, delays, access issues, fuel surcharges, additional materials or services requested on the day. Any such charges will be calculated reasonably and, where possible, explained to you before they are incurred.

Payment terms may require a deposit, advance payment or full settlement on completion, depending on the type of service booked. We may request card payment, bank transfer or another agreed method. If payment is not made when due, we reserve the right to suspend the service, withhold delivery where lawful, charge reasonable recovery costs and, if necessary, treat the booking as cancelled by you. All sums are payable in pounds sterling unless agreed otherwise.

Cancellations or changes should be notified as soon as possible. Because a removal company may reserve vehicles, staff and time slots specifically for your booking, late cancellation can cause loss that may be charged to you. The amount charged for cancellation may vary depending on how much notice is given and whether work has already started. Any deposit may be non-refundable in whole or in part where the booking is cancelled after confirmation.

If you wish to change the date, addresses, inventory, access arrangements or service level, we will try to accommodate the request where operationally possible. However, changes are subject to availability and may result in a revised price or different timing. If the revised service is not accepted by you, the original booking may remain in force or be treated as cancelled, depending on the circumstances and the timing of the request.

If we need to cancel or postpone a booking due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, road closures, staff illness, safety concerns or legal restrictions, we will inform you as soon as reasonably practicable and offer an alternative date or a refund of sums paid for undelivered services, where appropriate. We will not be liable for costs you incur as a result of such changes unless caused by our breach of these terms or our negligence.

Liability and risk are important parts of any moving service. We will take reasonable care when handling your belongings, but you remain responsible for ensuring that all items are suitably packed, labelled and protected unless packing has been expressly included in the service. Fragile items, valuables, glassware, antiques, electronics, plants, perishable items and items of special value should be declared in advance and may require additional protection or exclusion from carriage.

Unless otherwise agreed in writing, our liability is limited to loss or damage caused by our proven negligence or breach of these terms. We are not responsible for pre-existing damage, wear and tear, defects in goods, or loss caused by inadequate packing performed by you or a third party. We are also not liable for indirect or consequential losses, such as loss of profit, missed appointments, emotional distress, or business interruption, except where such exclusion is not permitted by law.

Any claim for damage, missing items or service issues must be reported within a reasonable time after completion of the service and, where possible, before the vehicle departs. You must allow us the opportunity to inspect the issue and, where relevant, keep the affected item and its packaging available. We may request photographs, a written description and supporting information to assess the claim. If we accept liability, our remedy may include repair, replacement, fair compensation or another reasonable solution.

You are responsible for ensuring that goods handed over for transport are lawful to move, properly secured and free from prohibited or hazardous contents unless specifically agreed otherwise. Prohibited items may include illegal goods, firearms, explosives, live animals, and any substances that may endanger people, vehicles or other property. If we discover prohibited or dangerous items, we may refuse to carry them, stop the service, notify the relevant authorities if required and charge any resulting costs.

It is also your responsibility to obtain any necessary permissions, permits, parking suspensions, building access approvals or lift reservations needed for the move, unless we have explicitly agreed to manage those arrangements. We may assist with planning, but unless stated in writing, we do not accept responsibility for the failure to secure such permissions. Where access restrictions prevent completion of the service, we may charge for wasted time, return journeys or additional labour.

We will provide the service with reasonable skill and care and in accordance with applicable UK consumer and business law. Where the service includes packing materials, dismantling, reassembly or storage-related handling, these tasks will be carried out in a professional manner consistent with the nature of the job. If a service cannot be completed exactly as planned because of circumstances outside our control, we will act reasonably to complete the work safely and efficiently.

Waste regulations apply to any disposal, removal or transport of items that are no longer required. We do not operate as an unauthorised waste carrier. If waste removal is included as part of the service, it will be limited to items that can lawfully be collected, transported and disposed of under current UK law. You must make clear whether any items are waste, reusable goods, or materials intended for recycling or disposal. Misdescribing waste or transferring prohibited waste to us may create legal and financial risk for you.

Where we agree to remove waste, you must segregate hazardous waste, electrical waste, batteries, paints, oils, chemicals, asbestos-containing materials and similar controlled materials unless we have expressly agreed and are licensed to handle them. We may refuse to move any item that we reasonably believe breaches waste, environmental, transport or safety regulations. If we incur disposal fees, gate fees, contamination charges or enforcement costs because of inaccurate information provided by you, those costs may be passed on to you.

Any items left behind after the move that you do not wish to keep should be identified in advance. Abandoned items may be treated as waste only where this is lawful and only if you have clearly authorised disposal. We encourage customers to distinguish between furniture to be moved, items for storage, and items for disposal, because each category can have different handling requirements and legal consequences.

We shall not be in breach of these terms if performance is delayed or prevented by an event beyond our reasonable control, including but not limited to accidents, road closures, extreme weather, fire, industrial action, public emergencies, transport failures, governmental action or interruption to utilities. In such cases, we will try to minimise disruption and resume the service as soon as reasonably possible. Your statutory rights are not affected where they cannot be excluded by law.

Where insurance is available or included, the scope, limits and exclusions of that cover will depend on the policy and the declared value of the goods. Unless otherwise confirmed in writing, you should not assume that the full replacement value of all goods is covered. High-value goods may require separate declaration and extra cover. You are encouraged to keep evidence of ownership and value for any item you consider of special importance.

We are not responsible for loss or damage caused by events outside our control, by items packed by you without our inspection, by defective or unsuitable packaging, or by instructions given contrary to our advice. If you ask us to carry out a task that is unsafe or contrary to regulation, we may decline to perform it and will not be liable for any delay caused by that refusal.

Complaints and dispute handling should be raised promptly so that any issue can be reviewed fairly. If you are dissatisfied with any aspect of the removal service, provide details of the problem, the date of the move and any relevant evidence. We will review complaints in good faith and seek a practical resolution. This may include clarification, correction, partial refund, repair, replacement or another appropriate response, depending on the circumstances.

If a dispute cannot be resolved informally, both parties agree to attempt to settle it through reasonable dialogue before starting formal proceedings. Nothing in these terms prevents either party from seeking urgent legal relief where necessary or from relying on statutory rights that cannot be excluded. Any waiver of a right must be in writing and signed by the party making the waiver.

We may update these terms from time to time to reflect changes in law, business practices or service arrangements. The version in force at the time your booking is confirmed will normally apply to that booking, unless a change is required by law or you agree otherwise. Continued use of our moving and removals services after an update does not affect rights already accrued.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer, you may have additional rights under applicable consumer legislation, and nothing in these terms is intended to limit those rights unlawfully. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.

The parties agree that the courts of England and Wales shall have jurisdiction over any dispute, subject to any mandatory rights that apply under consumer law. By proceeding with a booking for removals Highbury services, you confirm that you have read, understood and accepted these terms in full. If you do not agree with any part of them, you should not confirm the booking or use the service.